Quality assurance procedures

Purpose: To ensure transparency in management practices and consistency in practical operations across all Faculties, Offices, and Units throughout the institution.

I. Quality Assurance for Learning Assessment Activities. Responsible Units: Office of Academic Affairs, Office of Educational Testing and Quality Assurance, Training Faculties. Core Processes:

• Academic Program & Admission Management: Oversees student admissions as well as the establishment and adjustment of academic curricula.

• Examination & Assessment Management: Standardizes exam question development, question mixing and printing, and exam grading.

• Academic & Graduation Records Management: Regulates data archiving, academic affairs processing, and graduation evaluations.

II. Quality Assurance for Staff Responsible Unit: Office of Administrative and Personnel. Core Processes:

• Workforce Planning & Recruitment: Handles human resource planning and the recruitment of staff, lecturers, and employees.

• Performance & Capacity Evaluation: Establishes criteria for evaluating staff performance, assessing lecturer capacity, and formalizing lecturer recognition.

• Research & Development Incentives: Regulates scientific research projects, research initiatives, and experience-sharing rewards for staff and lecturers.

III. Quality Assurance for Facilities Responsible Unit: Office of Facility Management. Core Processes:

• Asset Management: Standardizes procedures for procuring, maintaining, and upgrading facility equipment.

• Facility Grants & Donations: Manages the receiving and integration of donated equipment and facilities.

IV. Quality Assurance for Student Support Responsible Units: Office of Student Affairs, Office of Academic Affairs, Office of Educational Testing and Quality Assurance, Center of Information and Resources, Training Faculties. Core Processes:

• Administrative & Student Policy Services: Covers student policy handling (Office of Student Affairs) and academic administrative formalities such as tuition payments, status certificates, and transcripts (Office of Academic Affairs).

• Career Development: Manages employment support services for students.

• Quality Improvement Surveys: Conducts student feedback surveys regarding courses, teaching, administrative support, facilities, and academic advisement.